SHIPPING & RETURNS

COVID-19 UPDATE: Due to ongoing impacts from the COVID-19 pandemic, all mail couriers are experiencing significant volumes, which may result in potential transit delays. Please allow additional time for order deliveries.

Shipping policy

You can use any of the payment methods listed below to pay for your order:

• Mastercard

• Visa

• American Express

• PayPal

• JCB

• Discover

We also offer Sezzle for eligible orders. To be eligible to apply for Sezzle, the order value must be $200 USD or more. You can learn more about Sezzle here.

We currently ship to the 50 states in the United States. We currently do not ship to non-Continental US Territories.

We also ship to Canada, the United Kingdom, Australia, New Zealand, India, and select countries in the European Union and the Middle East, but additional fees may apply upon importing products into your country. Any additional fees upon import are the responsibility of the customer. 

Yes. We ship to APO/FPO/DPO addresses.

The following address format is recommended for mail to U.S. Mail service to APO/FPO U.S. military addresses:

Recipient (name and rank)

Unit / P.O. Box

City - APO (Army Post Office) / FPO (Fleet Post Office) / DPO (Diplomatic Post Office)

State - Armed Forces Americas / Armed Forces Europe / Armed Forces Pacific

Zip Code (9 digits)

Note: Shipments must be addressed to a specific individual. Addressing to "Any Service Member" is no longer permitted.

Hosstile is proud to offer all military and first responders based in the United States, Canada, United Kingdom, and Australia discounts on their orders. Learn more about our Military & First Responders Program.

We ship via USPS, UPS, FedEx, and DHL in the United States. The courier is selected based on the shipping option selected (standard or expedited) and on the fastest shipping option available at the time.

International orders ship via USPS, UPS, FedEx, DHL, or Asendia, depending on your location and the shipping option selected (standard or expedited).

Please note that we also offer Package Protection at checkout. Should you choose not to purchase this shipping insurance, you assume all responsibility for any lost, stolen, or damaged packages.

All regular orders will be processed to ship Monday through Friday. 

Our standard processing time is 1-3 business days. Processing times are not calculated into the estimated delivery times.

Orders are not processed on weekends or U.S. Holidays. Extra time maybe required for larger orders, international orders, orders requiring additional customer information, orders placed during peak promotional times or holidays, or out of stock items. 

Please note that all orders paid using a PayPal eCheck will not be fulfilled until payment has been verified as received by PayPal.

If you make a mistake on your order or you need to cancel your order, please contact Customer Service immediately. Most orders can be changed or canceled within 30 minutes of placing your order. Once our fulfillment center begins processing an order, we can no longer make changes to the order or cancel the order. While we will always do our best to assist you, we do not guarantee that your order can be changed or withdrawn.

The following are general transit time estimates, excluding order processing times.*

U.S. ORDERS:

Standard Shipping:  3-7 business days.

2-Day Expedited Shipping: 2 business days, where available.

Priority Expedited Shipping: 2-4 business days, depending on location and the shipping option selected.

INTERNATIONAL ORDERS:

Standard Shipping: 7-30 business days.

Expedited Shipping: 4-12 business days.

*The expected delivery date does not come with a money-back guarantee. For international shipments, the actual number of days may vary based on destination and customs delays.

Once your order has shipped from our warehouse, we will email you with a shipping confirmation and tracking number. You can also check the status by logging into your user account.

Please note that once you receive your tracking information, it can take 24 – 48 business hours for the tracking to update.

If you missed your delivery, depending on the carrier used, your package may go to the local carrier retail center or depot. In this case, you will receive a notification telling you where and when you can pick up your package. 

If the order is returned to us, we will issue a refund only after we have received the goods back. The refund will be calculated as the Total Cost less shipping and Route insurance, discounts/promotions, and a 15% restocking fee for a total of an 85% refund not including shipping or Route insurance. Please note that we do not have a reship policy.

If your order cannot be delivered due to an issue with your address, depending on the carrier used, your package may go to the local carrier retail center or depot before it is returned to us. We highly recommend contacting the carrier directly to try to retrieve your package before it is returned to us.

In the event that you are unable to retrieve the package and the order is returned to us, we will issue a refund only after we have received the goods back. The refund will be calculated as the Total Cost less shipping, discounts/promotions, and a 15% restocking fee for a total of an 85% refund not including shipping or package protection insurance. Please note that we do not have a reship policy.

We offer shipping insurance through Package Protection for potential shipping issues. Package Protection will cover lost, stolen, or damaged packages.* If you choose not to use Package Protection to insure your order, Hosstile is not responsible for any lost, stolen, or damaged packages. The customer assumes all responsibility for any loss, theft, or damage of these items.

If you have purchased Package Protection, please note the claim deadlines below.

All issues must be reported within 60 days of the order date.

Ensure you report an issue within the respective deadlines:

Damaged: Within 3 days of when the package was marked delivered.

Lost (domestic): Between 7* and 30 days from the last tracking update.

Lost (international): Between 20* and 30 days from the last tracking update.

Stolen: Between 5* and 15 days of when the package was marked delivered.

*Package Protection requires these wait-to-file periods for stolen and lost orders as packages are sometimes delayed in transit or prematurely marked as delivered. 

Please contact Customer Service to file a claim for lost, stolen, or damaged packages.

INTERNATIONAL customs

Hosstile works to ensure that all products offered for each country are compliant with the import regulations for the countries we ship our products. However, it is ultimately your responsibility to know the import regulations for your country. Please research all supplements to ensure that they are legal for importation before ordering. Once the order has left our premises, we cannot be held responsible for any potential customs delays or items denied clearance.

For international orders, additional fees may apply upon importing products into your country. These fees are determined by customs. Any additional fees upon import are the responsibility of the customer. 

In the event that the import fees are not paid paid by the customer and the package is returned to us, we will issue a refund only after we have received the goods back. The refund will be calculated as the Total Cost less shipping, discounts/promotions, and a 15% restocking fee for a total of an 85% refund not including shipping or package protection insurance. Shipping and package protection fees are non-refundable. Please note that we do not have a reship policy.

Most countries will clear shipments without issue, but in the off chance a package is denied clearance, and you wish to have a refund, then we will only do so only after we have received the goods back from customs, undamaged and in their original packaging.

We strongly advise that you attempt to have the items returned to us and we will review the product to determine if it qualifies for a refund. If it is approved, we will refund your order, less shipping and insurance, discounts/promotions, and a 15% restocking fee.

If customs does not return the products to us, we cannot issue the refund amount to you.

Please note that we do not have a reship policy. It is your responsibility to know the import regulations for your country, and therefore you are responsible for dealing with any customs issues in your country.

Returns & Exchanges

We do not offer exchanges on supplements.

All return/refund requests on supplement orders are subject to approval and at the sole discretion of Hosstile to determine if a return qualifies for a return/refund. Only defective items will be considered for a return/refund.

Return requests based on flavor are not eligible for refund or exchange.

No orders will be considered for returns after 7 days from the date of delivery.

Please contact our Customer Service team with your order number and reason for the return request to determine if it qualifies for a return/refund. A customer service representative from Hosstile will contact you within 48-72 hours of receiving your request.

Please note that any approved returns/refunds only apply to items that have been purchased from our online store only. We do not accept returns for purchases made from any other retailer.

For purchases made on hosstile.com, any approved return/refund is subject to a 15% restocking fee and does not include the cost of shipping or insurance. The return/refund total is calculated as the Order Total less shipping and insurance (where applicable), less a 15% restocking fee, and less any discounts and promotions applied to the order at the time of purchase. Shipping costs associated with the return are the responsibility of the customer. Refunds on eligible returns are issued only after we have received the goods back. We do not have a reship policy. 

We do not currently accept returns or exchanges on Hosstile brand wear apparel or accessories that have been opened/removed from the original packaging.

Please ensure you carefully check the Size Chart for each apparel item before placing your order. The Size Chart displaying each apparel item’s unique measurements can be found in the dropdown on the right-hand side of the product page below the 'Add to Cart' button.

All return/exchange requests on apparel and accessory orders are subject to approval and at the sole discretion of Hosstile to determine if a return qualifies for a return/exchange. 

Any approved return/exchange is subject to a 15% restocking fee and does not include the cost of shipping or insurance. The return/refund total is calculated as the Order Total less shipping and insurance (where applicable), less a 15% restocking fee, and less any discounts and promotions applied to the order at the time of purchase. Shipping costs associated with the return are the responsibility of the customer. Refunds/exchanges on eligible returns are issued only after we have received the goods back. We do not have a reship policy. 

If you receive a damaged item(s), please contact our Customer Service team with your order number and damage details. A customer service representative from Hosstile will contact you within 48-72 hours of receiving your request.

By shopping at Hosstile Supplements you agree to all the above terms and conditions.