SHIPPING & RETURNS

Shipping policy

IMPORTANT COVID-19 UPDATE:

During COVID-19, please allow 2-4 business days for orders to be processed.

Please note that all mail carriers are experiencing severe delays during the COVID-19 pandemic. As a result, the estimated transit times stated below cannot be guaranteed. Please follow the tracking provided for updates from the assigned carrier.

For all domestic orders, please contact customer service only after there have been no updates to your tracking after 15 consecutive days.

For all international orders, please contact customer service only after there have been no updates to your tracking after 30 consecutive days.

We currently ship to the 50 states in the United States. We currently do not ship to non-Continental US Territories.

We also ship to Canada, the United Kingdom, and Australia, but additional fees may apply.

Yes. We ship to APO/FPO/DPO addresses.

The following address format is recommended for mail to U.S. Mail service to APO/FPO U.S. military addresses:

Recipient (name and rank)

Unit / P.O. Box

City - APO (Army Post Office) / FPO (Fleet Post Office) / DPO (Diplomatic Post Office)

State - Armed Forces Americas / Armed Forces Europe / Armed Forces Pacific

Zip Code (9 digits)

Note: Shipments must be addressed to a specific individual. Addressing to "Any Service Member" is no longer permitted.

We ship via USPS, UPS, FedEx, and DHL in the United States. The courier is selected based on the shipping option selected (standard or expedited) and on the fastest shipping option available at the time.

International orders ship via USPS, UPS, FedEx, DHL, or Asendia, depending on your location and the shipping option selected (standard or expedited).

All regular orders will be processed to ship Monday through Friday. 

Orders received before 12 pm ET ship the same business day for all items that are in stock. Orders received after 12 pm ET will ship the next business day for all items that are in stock.

During COVID-19, please allow 2-4 business days for orders to be processed.

Orders are not processed on weekends or U.S. Holidays. Extra time maybe required for larger orders, international orders, orders requiring additional customer information, or out of stock items.

Please note that all orders paid using a PayPal eCheck will not be fulfilled until payment has been verified as received by PayPal.

The following are general transit time estimates, excluding order processing times.*

U.S. ORDERS:

Standard Shipping:  3-7 business days.

2-Day Expedited Shipping: 2 business days, where available.

Priority Expedited Shipping: 2-4 business days, depending on location and the shipping option selected.

INTERNATIONAL ORDERS:

Standard Shipping: 7-30 business days.

Expedited Shipping: 4-12 business days.

*The expected delivery date does not come with a money-back guarantee. For international shipments, the actual number of days may vary based on destination and customs delays.

Once your order has shipped from our warehouse, we will email you with a shipping confirmation and tracking number. You can also check that status by logging into your user account.

Please note that once you receive your tracking information, it can take 24 – 48 business hours for the tracking to update.

If you missed your delivery, depending on the carrier used, your purchase may go to the carrier retail center or depot. In this case, you will receive a notification telling you where and when you can pick up your purchase. 

If the order is returned to us, we will issue a refund only after we have received the goods back. The refund will be calculated as the Total Cost less shipping, discounts/promotions, and a 15% restocking fee for a total of an 85% refund not including shipping. Please note that we do not have a reship policy.

INTERNATIONAL customs

Hosstile works to ensure that all products offered for each country are compliant with the import regulations for the countries we ship our products. However, it is ultimately your responsibility to know the import regulations for your country. Please research all supplements to ensure that they are legal for importation before ordering. Once the order has left our premises, we cannot be held responsible for any potential customs delays or items denied clearance.

Please be aware, the following ingredient is not allowed to be imported into the United Kingdom: Agmatine Sulfate, which is an ingredient in BLOODSHOT pre-workout. We do our best to block customs prohibited products from appearing on our website for all United Kingdom customers. However, it is ultimately your responsibility to purchase only those products containing ingredients that are approved in your country.

Most countries will clear shipments without issue, but in the off chance a package is denied clearance, and you wish to have a refund, then we will only do so only after we have received the goods back from customs, undamaged and in their original packaging.

We strongly advise that you attempt to have the items returned to us and we will review the product to determine if it qualifies for a refund. If it is approved, we will refund your order, less shipping, discounts/promotions, and a 15% restocking fee.

If customs does not return the products to us, we cannot issue the a refund amount to you.

Please note that we do not have a reship policy. It is your responsibility to know the import regulations for your country, and therefore you are responsible for dealing with any customs issues in your country.

Returns & Exchanges

All returns on supplement orders are subject to approval and at the sole discretion of Hosstile to determine if a return qualifies for a refund.

No orders will be considered for returns after 21 days from the date of purchase.

We do not offer exchanges on supplements.

Please contact our Customer Service team with your order number and reason for the return request to determine if it qualifies for a refund. A customer service representative from Hosstile will contact you within 48-72 hours of receiving your request.

We do not currently accept returns or exchanges on Hosstile brand wear apparel. Please ensure you carefully check the Size Chart for each apparel item before placing your order. The Size Chart displaying each apparel item’s unique measurements can be found in the dropdown on the right-hand side of the product page.

If you receive damaged items, please contact our Customer Service team with your order number and damage details. A customer service representative from Hosstile will contact you within 48-72 hours of receiving your request.

Please note that any approved returns only apply to items that have been purchased from our online store only. We do not accept returns for purchases made from any other retailer.