Shipping Policy

You can use any of the payment methods listed below to pay for your order:

• Mastercard

• Visa

• American Express

• Shop Pay

• PayPal

• Discover

We also offer Sezzle for eligible orders. To be eligible to apply for Sezzle, the order value must be $200 USD or more. You can learn more about Sezzle here.

We currently ship to the 48 contiguous states in the United States, Alaska, Hawaii, Guam, and Puerto Rico as well as APO/FPO/DPO U.S. Military addresses.

We also ship to Canada, the United Kingdom, and select countries in the European Union and the Middle East, but additional fees may apply upon importing products into your country. Any additional fees upon import are the responsibility of the customer. 

Yes, we ship to APO/FPO/DPO addresses.

The following address format is recommended for mail to U.S. Mail service to APO/FPO/DPO U.S. military addresses:

Recipient (name and rank)

Unit / P.O. Box

City - APO (Army Post Office) / FPO (Fleet Post Office) / DPO (Diplomatic Post Office)

State - Armed Forces Americas / Armed Forces Europe / Armed Forces Pacific

Zip Code (9 digits)

Note: Shipments must be addressed to a specific individual. Addressing to "Any Service Member" is no longer permitted. 

Hosstile is proud to offer all military and first responders based in the United States, Canada, United Kingdom, and Australia discounts on their orders. Learn more about our Military & First Responders Program.

We ship with various couriers, including but not limited to, USPS, UPS, FedEx, DHL, and OSM in the United States. The courier is selected based on the shipping option selected (standard or expedited) and on the fastest shipping option available at the time.

International orders ship via USPS, UPS, FedEx, DHL, or Asendia, depending on your location and selected shipping option (standard or expedited).

Please note that we also offer Package Protection at checkout. Should you choose not to purchase this shipping insurance, you assume all responsibility for any lost, stolen, or damaged packages.

All regular orders will be processed to ship Monday through Friday. 

Our standard processing time is 1-3 business days. Processing times are not calculated into the estimated delivery times.

Orders are not processed on weekends or U.S. Holidays. Extra time maybe required for larger orders, international orders, orders requiring additional customer information, orders placed during peak promotional times or holidays, or out of stock items. 

Please note that all orders paid using a PayPal eCheck will not be fulfilled until payment has been verified as received by PayPal.

Our fulfilment center works fast to process orders and get them shipped out to you. If you make a mistake or you need to cancel your order, please contact Customer Service immediately. Most orders can be changed or canceled within an hour of placing your order when the request is received during our regular business hours. Once our fulfillment center begins processing an order, we can no longer make changes or cancel the order. While we will always do our best to assist you, we do not guarantee that your order can be changed or withdrawn/canceled.

The following are general transit time estimates, excluding order processing times.

U.S. ORDERS (Contiguous):

Standard Shipping: 3-7 business days.*

Priority Expedited Shipping: 2-5 business days, depending on location and selected shipping option.*

U.S. ORDERS (Non-contiguous and APO/FPO/DPO U.S. Military addresses):

Standard Shipping: 7-20 business days.*

Priority Expedited Shipping: 3-12 business days, depending on location and the shipping option selected.*

INTERNATIONAL ORDERS:

Standard Shipping: 7-20 business days, depending on the country.*

Expedited Shipping: 3-12 business days, depending on the country.*

*Free standard shipping offers apply to the 48 contiguous states only. Estimated transit times exclude order processing times. The estimated delivery date does not come with a money-back guarantee. For international shipments, the actual number of days may vary based on destination and customs delays.

Once your order has shipped from our warehouse, we will email you with a shipping confirmation and tracking number. You can also check the status by logging into your user account.

Please note that once you receive your tracking information, it can take 24 – 48 business hours for the tracking to update.

If you missed your delivery, depending on the carrier used, your package may go to the local carrier retail center or depot. In this case, you will receive a notification telling you where and when you can pick up your package. 

DOMESTIC ORDERS: If a domestic order is returned to us, we will issue a refund only after we have received the goods back. The refund will be calculated as the Total Cost less shipping and Package Protection insurance, discounts/promotions, and a 15% restocking fee. Shipping and Package Protection insurance are non-refundable. 

Please note that we do not have a reship policy.

INTERNATIONAL ORDERS: If an international order is returned to us, we will issue a refund only after we have received the goods back. The refund will be calculated as the Total Cost less shipping, Package Protection insurance, duties and taxes, discounts/promotions, and a 25% restocking fee. Shipping, Package Protection insurance, and any duties, taxes, and import fees paid are non-refundable.

Hosstile is not responsible for refunding any duties, taxes, or import fees the customer pays. Customers should contact their local government directly to request a refund on duties, taxes, and import fees.

Please note that we do not have a reship policy.

If your order cannot be delivered due to an issue with your address, depending on the carrier used, your package may go to the local carrier retail center or depot before it is returned to us. We highly recommend contacting the carrier directly to try to retrieve your package before it is returned to us.

In the event that you are unable to retrieve the package and the order is returned to us, we will issue a refund only after we have received the goods back. 

DOMESTIC ORDERS: If a domestic order is returned to us, we will issue a refund only after we have received the goods back. The refund will be calculated as the Total Cost less shipping and Package Protection insurance, discounts/promotions, and a 15% restocking fee. Shipping and Package Protection insurance are non-refundable. 

Please note that we do not have a reship policy.

INTERNATIONAL ORDERS: If an international order is returned to us, we will issue a refund only after we have received the goods back. The refund will be calculated as the Total Cost less shipping, Package Protection insurance, duties and taxes, discounts/promotions, and a 25% restocking fee. Shipping, Package Protection insurance, and any duties, taxes and import fees paid are non-refundable.

Hosstile is not responsible for refunding any duties, taxes, or import fees the customer pays. Customers should contact their local government directly to request a refund on duties, taxes, and import fees.

Please note that we do not have a reship policy.

We offer shipping insurance through Package Protection for potential shipping issues. Package Protection will cover lost or damaged packages.* If you choose not to use Package Protection to insure your order, Hosstile is not responsible for any lost or damaged packages. The customer assumes all responsibility for any loss, theft, or damage of these items.

If you have purchased Package Protection, please note the claim deadlines below for lost or damaged packages.

Ensure you report an issue within the respective deadlines:

Damaged: Within 3 days of when the package was marked delivered.*

Lost (domestic): 20 days from the last tracking update.*

Lost (international): 30 days from the last tracking update.*

*Package Protection requires these wait-to-file periods for lost orders as packages are sometimes delayed in transit or prematurely marked as delivered. 

Please be aware that stolen packages are not covered under Package Protection insurance. Hosstile is not responsible for stolen packages, where a package has been marked as delivered by the carrier. 

Please contact Customer Service to file a claim for lost or damaged packages.

INTERNATIONAL CUSTOMS

Hosstile works to ensure that all products offered for each country are compliant with the import regulations for the countries we ship our products. However, it is ultimately your responsibility to know the import regulations for your country. Please research all supplements to ensure that they are legal for importation before ordering. Once the order has left our premises, we cannot be held responsible for any potential customs delays or items denied clearance.

All international shipments are subject to duties, taxes, and import fees. 

All international orders shipped by Hosstile are DDU (Delivered Duty Unpaid) and exclude applicable duties, taxes, and shipping. Customs in your country will determine the fees for DDU (Delivered Duty Unpaid) shipments at the time of import. Any additional fees are the customer's responsibility.

If a shipment is returned to us due to customer error or denied clearance, we will only issue a refund after receiving the goods back. The refund will be calculated as the Total Cost less shipping, Package Protection insurance, discounts/promotions, and a 25% restocking fee. Shipping, Package Protection insurance, and any duties, taxes, and import fees paid are non-refundable.

If the customer refuses to pay the duties, taxes, and applicable fees and the package is returned to us, we will only issue a refund on your purchase after receiving the goods back. The refund will be calculated as the Total Cost less shipping, Package Protection insurance, discounts/promotions, and a 25% restocking fee. Shipping, Package Protection insurance, and duties, taxes, and import fees paid are non-refundable.

Hosstile is not responsible for refunding any duties, taxes, or import fees paid by the customer. Customers should contact their local government directly to request a refund on duties, taxes, and import fees.

Please note that we do not have a reship policy.

Customers are responsible for knowing the import regulations for their country and therefore are responsible for dealing with any customs-related issues that may arise when importing the shipment.

Most countries will clear shipments without issue, but if customs deny clearance of a shipment and you wish to request a refund, we will only consider the request after receiving the goods back, undamaged and in their original packaging.

We strongly advise that you attempt to have the shipment returned to us. Once the shipment is received at our fulfillment center, we will review the item(s) to determine if your order qualifies for a refund. If a refund is approved, it will be calculated as the Total Cost less shipping, Package Protection insurance, duties and taxes, discounts/promotions, and a 25% restocking fee. Shipping, Package Protection insurance, and duties, taxes, and import fees paid are non-refundable.

Hosstile is not responsible for refunding duties, taxes, or import fees. Customers should contact their local government directly to request a refund on duties, taxes, and import fees.
If customs does not return the products to us, we cannot issue the refund amount to you.

Please note that we do not have a reship policy.

RETURNS & EXCHANGES

We do not offer exchanges on supplements.

All return/refund requests on supplement orders are subject to approval and at the sole discretion of Hosstile to determine if a return qualifies for a return/refund. Only defective items will be considered for a return/refund. 

Please carefully review all ingredients listed in the Supplement Facts on each product page before purchasing. Hosstile does not offer exchanges or returns on supplements, for any reason, in cases where the customer does not review the ingredients list before purchasing. It is the customer's responsibility to review all ingredients. 

No orders will be considered for returns after 7 days from the date of delivery.

Please contact our Customer Service team with your order number and reason for the return request to determine if it qualifies for a return/refund. A customer service representative from Hosstile will contact you within 48-72 hours of receiving your request.

Please note that approved returns/refunds only apply to items purchased from hosstile.com. We do not accept returns for purchases made from any other retailer. Please contact the retailer from which you originally purchased your item(s) to address any refund/return requests.

All sale items are FINAL sale.

We do not currently accept returns or exchanges on Hosstile brand wear apparel or accessories that have been opened/removed from the original packaging.

Please ensure you carefully check the Size Chart for each apparel item before placing your order. The Size Chart displaying each apparel item’s unique measurements can be found in the dropdown on the right-hand side of the product page below the 'Add to Cart' button.

For Hosstile brand wear apparel or accessories that are unopened, in the original condition and packaging, are only eligible for return requests. We do not offer exchanges at this time. All return requests on apparel and accessory orders are subject to approval and at the sole discretion of Hosstile to determine if a return qualifies for a return. 

Any approved return is subject to the following terms:

DOMESTIC ORDERS: If a domestic return is approved, we will issue a refund after we have received the goods back and they have passed inspection. The refund for items that pass inspection will be calculated as the Total Cost less shipping and Package Protection insurance, discounts/promotions, and a 15% restocking fee. The original Shipping and Package Protection insurance are non-refundable. Shipping costs associated with the return are the responsibility of the customer. All return labels are issued by Hosstile and billed to the customer. Please note that we do not have a reship policy.


INTERNATIONAL ORDERS: International orders are not eligible for exchanges or returns. All sales are final on international orders and no returns or exchanges will be considered.

If you receive a damaged item(s), please contact our Customer Service team with your order number and damage details. A customer service representative from Hosstile will contact you within 48-72 hours of receiving your request. Damaged item(s) must be reported to Hosstile customer service within three (3) days of receiving your shipment, or they are not eligible for a refund or reshipment.

Please note that approved returns/refunds only apply to items purchased from hosstile.com. We do not accept returns for purchases made from any other retailer. Please contact the retailer from which you originally purchased your item(s) to address any refund/return requests.

By shopping at Hosstile Supplements you agree to all the above terms and conditions.